Frequently Asked Questions

1. Read the manual that came with your product.
2. Insert the batteries and ensure the (+) and (−) terminals align with the markings in the battery compartment.
3. Press and hold the power button up to 10 seconds or turn the dial to power on the device.
4. Press other buttons to trigger available functions (some models may not have all functions).
5. Press and hold the power button for at least 10 seconds or turn the dial to power off the device.
6. If the device still does not work, try reversing the batteries.

Remote-controlled items must be turned on before using the remote. If problems persist, please contact us.

1. Read the manual that came with your product.
2. Locate a power adapter that fits a wall outlet or use a powered USB port on a computer (adapter usually not included).
3. Plug the item in and confirm the charging indicator lights. Charge for at least 4 hours.
4. Press and hold the power button for at least 10 seconds to turn the device on.
5. Press other buttons to trigger available functions (some models may not have all functions).
6. Press and hold the power button for at least 10 seconds to turn the device off.
7. If the device still does not work, try another power source — some computer USB ports may not provide sufficient charging current.

Remote-controlled items must be turned on before using the remote. If problems persist, please contact us.

Please visit the order status page or check your shipping confirmation email.

Sometimes packages are scanned as delivered before actual delivery. Please wait an additional 3 days. If you still do not receive your package after 3 days, please contact us.

Occasionally carriers experience technical or logistical delays. If you have no updates for 5 days or more and the estimated delivery date has passed, please contact us.

All orders ship in plain brown boxes or padded envelopes showing "Web Merchants" as the shipper. For international or military shipments, customs paperwork is required. See our Shipping Policy for details.

We ship with FedEx, USPS, UPS, and DHL.

Please contact us at checkout to request a specific carrier. Additional fees may apply and we will try to accommodate your request.

Refund processing time depends on the bank and may take up to 10 business days to appear in your account.

We do not charge twice. What you see is often an authorization that will be released within a few days.

We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. Mail orders with check or money order are also accepted via the mail order form.

Payments may be declined due to insufficient funds or incorrect card information. Please verify your details or contact your bank.